Ophthalmic Assistant

Are you passionate about delivering outstanding patient-focused care? At Eye Centers of Florida, we are dedicated to caring for our patients with compassion and integrity. We are seeking an Ophthalmic Assistant who wants to make a difference, to contribute to our success and is committed to providing exceptional service. This position assists the provider in delivering patient care; should be able to perform visual acuities, diagnostic and specialized testing, administration of medication, injections, and assist with minor procedures and laser treatments.

Essential Functions and Responsibilities

Exam

• Document chief complaint, medical history, medications, present illness, review of systems, and relevant findings from patient
• Ensure prior authorizations are cleared for specialized testing and procedures
• If not cleared, contact verification team to get authorization prior to proceeding
• Educate patients of any delays
• Document physician findings and treatment plans in chart; attach all pertinent photos and test results, as required
• Perform testing on patients, as needed; assist physician with testing, as needed
• Perform minor procedures on patients, as directed by physician; assist physician with minor procedures, as directed by physician
• Remove bandages, sutures, and other wound coverings
• Testing
• Employee should be able to perform the following tests accurately and efficiently:
  • Visual acuity measurement
  • Color vision testing
  • Lensometry
  • Keratometry
  • Pupil function testing
  • Tonometry
  • Refraction
  • Confrontational Visual Field
  • Evaluation of EOMs
  • Automated and Manual Perimetry
  • Ocular Motility
  • Ultrasonography (A-scan & B-scan)
  • Ophthalmic Photography (OCT and Topography)

Other

• Recommend additional products/services ECOF offers to patients
• Complete all assigned tasks in Practice Management
• Audit charts daily
• Attend all continuing education and training, as required
• Works a rotational Saturday schedule, as required
• Regularly travels with MD to satellites during scheduled rotation
• Willing to travel and work in different locations as business needs arise, from time to time

Company Conformance Statement

In the performance of his/her respective tasks and duties, employee is expected to:

• Perform quality work with or without direct supervision, under high stress, and within deadlines
• Interact professionally with other employees, patients, vendors, and the public
• Communicate and coordinate work efforts with other employees and organizations; work effectively as a team contributor on all assignments
• Requests help appropriately and asks pertinent questions when unsure of task requirements
• Strictly adhere to the time and attendance policy
• Perform other related duties as required

Minimum Qualifications

Education: High School Diploma/GED required.
Experience: 3+ years of experience in hands-on medical/surgical setting preferred. Experience in Ophthalmology and/or optometry highly preferred.

Skills and Abilities:

• Self-direction and a demonstrated ability to handle multiple projects and details simultaneously
• Strong organizational skills and a demonstrated ability to work well under pressure
• Effective oral communication skills: demonstrated ability to work cooperatively with internal and external customers; requires tact, diplomacy, and empathy
• Effective written communication skills: demonstrated ability to write clearly, neatly, and accurately
• English proficiency required; bilingual preferred
• Knowledge of medical terminology and abbreviations preferred
• Must be able to type and use word processing software
• Must be able to use database and spreadsheet software
• Must have knowledge of online services and the Internet
• Must be able to maintain confidentiality of proprietary and sensitive information
• Willing to travel, as required.

Optical Dispenser

Are you passionate about delivering outstanding patient-focused care? At Eye Centers of Florida, we are dedicated to caring for our patients with compassion and integrity. We are seeking an Optical Dispenser who wants to make a difference, to contribute to our success and is committed to providing exceptional service. This position will fill ophthalmic eyeglass prescriptions, fit and adapt frames, fit and adapt lenses, as well as complete the duties outlined below.

Essential Functions and Responsibilities

• Evaluates prescription in conjunction with client’s vocational and avocational visual requirements
• Recommends specific lenses, lens coatings, and frames to suit client needs
• Assists client in selecting frames according to style, color, size, coordinating frames with facial and eye measurements, and optical prescriptions
• Prepares work orders and instructions for grinding lenses and fabricating eyeglasses
• Enters prescription orders to all appropriate outlets for order processing
• Verifies finished lenses are ground to specification
• Responsible for fitting, adjusting, and repairing eyewear accurately
• Instructs clients in adapting to, wearing, and caring for eyeglasses
• Does I&R’s; dispenses contacts
• Sells optical goods, such as Plano sunglasses, magnifying glasses, and low vision aids
• Manages difficult or emotional customer situations; responds promptly to customer needs and requests for service and assistance in a timely manner
• Greets all clients immediately upon entering the location; maintain a positive attitude towards patients, vendors, and staff

Company Conformance Statement

In the performance of his/her respective tasks and duties, employee is expected to:

• Perform quality work with or without direct supervision, under high stress, and within deadlines
• Interact professionally with other employees, patients, vendors, and the public
• Communicate and coordinate work efforts with other employees and organizations; work effectively as a team contributor on all assignments
• Requests help appropriately and asks pertinent questions when unsure of task requirements
• Strictly adhere to the time and attendance policy
• Perform other related duties as required

Minimum Qualifications

Education: High School Diploma/GED required.
Experience: 1+ years of experience in optical sales preferred.

Skills and Abilities:

• Self-direction and a demonstrated ability to handle multiple projects and details simultaneously
• Strong organizational skills and a demonstrated ability to work well under pressure
• Effective oral communication skills: demonstrated ability to work cooperatively with internal and external customers; requires tact, diplomacy, and empathy
• Effective written communication skills: demonstrated ability to write in a clear, courteous, and a professional manner
• Must be able to type and use word processing software
• Must be able to use database and spreadsheet software
• Must have knowledge of online services and the Internet
• Must be able to maintain confidentiality of proprietary and sensitive information

Customer Service Representative

Are you passionate about delivering outstanding patient-focused care? At Eye Centers of Florida, we are dedicated to caring for our patients with compassion and integrity. We are seeking a Customer Service Representative who wants to make a difference, to contribute to our success and is committed to providing exceptional service. The Customer Service Representative is responsible for greeting and welcoming all patients, vendors, and staff who enter the building. They are knowledgeable and helpful at check-in, check-out, and generalized inquiries. This position can schedule/reschedule patients, verify insurance, obtain authorizations, collect payments, confirm and call back appointments.

Essential Functions and Responsibilities

Customer Service

• Greets all patients/visitors in a kind, professional manner
  • Uses the appropriate prefix (ie. Dr. Mrs. Ms. etc.)
  • Follows visitor policy and maintains visitor log
• Answer incoming calls; screen and schedule according to protocol
• Maintain original forms used for patients
  • Pull Master copies for purchasing and printing
  • Check forms for updates and ensure there are no errors
  • Forward issues to appropriate authority, as needed
• Maintain copier supplies including white and colored paper, ink and toner, and waste toner kits
• Print current phone listing of departments and locations phone extensions, post in location for personnel access
• Handles incoming faxes in a timely manner and according to protocol
• Maintains and balances petty cash; performs bank deposits as needed
• Attends CSR meetings as required
• Works rotational Saturday schedule
• May be required to travel

Check-In

• Monitors sign-in sheet and schedules for incoming patients, processes timely
• Verifies insurance information and required signatures are updated per protocol
• Verifies patient demographics are updated and accurate
• Checks patients into Practice Management system according to best practice guidelines
• Verifies insurance authorizations are obtained prior to patient being seen
• Follows up on no-show appointments according to protocol
• Kindly remind patients of co-pays, previous balance(s), and possible expenses
• Educate patients on the purpose of the visit, and what insurance is used for billing

Check-Out

• Processes patients checking out from visits
• Post charges with accuracy in Practice Management system according to best practice guidelines
• Schedule follow up appointments or enter recall into system per protocol
• Collect payments from patients
• Balance and post batch information with accuracy, daily
• Process deposits daily according to protocol
• Scan patient notes to medical records timely
• Pull and prepare patient charts for next business day

Company Conformance Statement

In the performance of his/her respective tasks and duties, employee is expected to:

• Perform quality work with or without direct supervision, under high stress, and within deadlines
• Interact professionally with other employees, patients, vendors, and the public
• Communicate and coordinate work efforts with other employees and organizations; work effectively as a team contributor on all assignments
• Requests help appropriately and asks pertinent questions when unsure of task requirements
• Strictly adhere to the time and attendance policy
• Perform other related duties as required

Minimum Qualifications:

Education: High School Diploma/GED required. Associate degree or higher preferred.
Experience: Previous experience in a high-volume medical office setting preferred; previous experience in optometry and/or ophthalmology highly preferred.

Skills and Abilities:

• Self-direction and a demonstrated ability to handle multiple projects and details simultaneously
• Strong organizational skills and a demonstrated ability to work well under pressure
• Effective oral communication skills: demonstrated ability to work cooperatively with internal and external customers; requires tact, diplomacy, and empathy
• Effective written communication skills: demonstrated ability to write in a clear, courteous, and a professional manner
• Basic mathematics and ability to make simple calculations, attention to detail
• Must be able to type and use word processing software
• Must be able to use database and spreadsheet software
• Must have knowledge of online services and the Internet
• Must be able to maintain confidentiality of proprietary and sensitive information